Informativa sulla privacy

Privacy Policy

Last updated: 11 October 2026

At Atsteps, we respect your privacy and are committed to protecting personal information.

This Privacy Policy explains how personal data may be collected, used, disclosed, and stored when you visit https://atsteps.com or purchase products from our store.

1. Business Information

Store: Atsteps
Company: ACRE SHOES LTD.
Company Number: 12829857
Registered Address: 5 Turnpin Lane, London, England, SE10 9JA
Email: contact@atsteps.com

2. Information We Collect

When you use our website or make a purchase, we may collect:

  • Your name.
  • Email address.
  • Phone number.
  • Billing and shipping addresses.
  • Order information and purchase history.
  • Payment transaction information.
  • Customer support communications.
  • IP address and device information.
  • Browser and website usage data.
  • Marketing preferences and cookie choices.

3. How We Use Your Information

We process personal information for purposes including:

  • Processing and fulfilling orders.
  • Managing payments.
  • Arranging shipping and delivery.
  • Providing order tracking.
  • Responding to customer support inquiries.
  • Processing returns and refunds.
  • Maintaining website security.
  • Preventing fraud.
  • Improving our services.
  • Complying with applicable legal obligations.
  • Sending marketing communications where legally permitted.

4. Legal Bases for Processing

Where UK or European data protection legislation applies, we rely on an appropriate legal basis for processing personal information.

These may include:

Contract: Processing necessary to complete purchases and provide customer services.

Legal obligation: Processing required to comply with applicable laws.

Legitimate interests: Processing reasonably necessary for website security, fraud prevention, and business operations, subject to applicable safeguards.

Consent: Processing based on your permission, such as certain marketing activities or non-essential cookies.

5. Payment Information

Payments are processed by third-party payment service providers.

We do not require customers to send complete payment card information through email or customer support channels.

Payment providers may process transaction information according to their own privacy policies.

6. Cookies and Tracking Technologies

Our website may use cookies and related technologies to maintain shopping cart functionality, remember preferences, improve website performance, and measure marketing activity.

Where required by law, we will request consent before using non-essential cookies or tracking technologies.

You can manage your cookie preferences through available website controls or your browser settings.

7. Sharing Personal Information

We may share relevant information with trusted service providers, including:

  • Shopify and website hosting services.
  • Payment processors.
  • Shipping and logistics providers.
  • Customer support systems.
  • Analytics and advertising providers, where applicable.
  • Professional advisers.
  • Legal or regulatory authorities when required.

We share information only where there is an appropriate legal basis.

8. International Transfers

Some service providers may process personal information outside your country of residence.

Where required, appropriate safeguards will be used for international transfers.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and satisfy applicable legal obligations.

Certain order and transaction information may be retained for accounting, tax, or fraud-prevention purposes.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of eligible information.
  • Restrict certain processing.
  • Object to certain processing.
  • Request data portability.
  • Withdraw consent.
  • Complain to a relevant data protection authority.

To exercise your rights, contact:

contact@atsteps.com

We may request appropriate information to verify your identity.

11. Marketing Communications

If you subscribe to our newsletter, we may send you information about new products, collections, and promotions.

You may unsubscribe at any time using the unsubscribe link in our marketing emails.

12. Children's Privacy

Our online store is not intentionally directed toward children.

We do not knowingly collect children's personal information in violation of applicable laws.

13. Data Security

We use reasonable technical and organizational measures intended to protect personal information.

However, no internet-based system can guarantee absolute security.

14. Changes to This Privacy Policy

We may update this policy when necessary.

Any changes will be published on this page together with an updated revision date.

15. Contact Information

For questions about this Privacy Policy or your personal information:

Atsteps
ACRE SHOES LTD.
Company Number: 12829857
5 Turnpin Lane, London, England, SE10 9JA
Email: contact@atsteps.com
Website: https://atsteps.com